Home / Privacy Policy

Privacy Policy

Last Updated: January 15, 2026

1. Introduction

Wohobwepah Limited is committed to protecting your privacy. This Privacy Policy explains how we collect, use, process, and safeguard your personal data when you visit our website at wohobwepah.ie (the "Site") and interact with us.

Data Controller: Wohobwepah Limited, 31 Grafton Street, Dublin 2, Ireland. We are responsible for deciding how your personal data is collected and used. If you have questions about this policy or our privacy practices, please contact us at [email protected].

2. What Personal Data We Collect

We collect personal data in the following categories:

  • Contact Information: Name, email address, and phone number when you complete our contact form or request information.
  • Technical Data: IP address, browser type, operating system, pages visited, time and date of visit, and device information collected automatically.
  • Cookie Data: Information stored via cookies and similar tracking technologies to enhance your browsing experience.
  • Usage Data: How you interact with our website, including links clicked, content viewed, and time spent on each section.
  • Engagement Data: If you subscribe to updates or opt in to communications, we record your preferences and consent status.

We do not intentionally collect sensitive personal data such as health conditions, religious beliefs, racial or ethnic origin, sexual orientation, or political affiliation, unless you voluntarily provide it in a message to us.

3. How We Collect Your Data

We collect your personal data through the following methods:

  • Contact Forms: When you submit an inquiry using our "Get in Touch" contact form on the Site.
  • Cookies and Tracking: We use cookies, web beacons, and similar technologies to track user behavior and preferences.
  • Google Analytics: We use Google Analytics to monitor website traffic, user behavior, and site performance. Google Analytics stores data about your visit, including pages viewed and user interactions.
  • Server Logs: Our web hosting provider records technical information about every visitor, including IP address, request method, response code, and pages accessed.
  • Meta Pixel: We may use Meta Pixel to track conversions and website interactions for advertising purposes. This allows us to understand which ads bring valuable visitors to our Site.
  • Email Communications: If you contact us via email, we record and retain that correspondence for service delivery and record-keeping.

4. Legal Basis for Processing (GDPR Article 6)

We process your personal data on the following legal bases:

  • Consent: When you submit the contact form or opt in to marketing communications, you consent to us processing your data for those specific purposes.
  • Legitimate Interest: We process technical data (IP address, browser type) to maintain site security, prevent fraud, and improve the Site's functionality and user experience.
  • Contract Performance: When you submit an inquiry, we process your data to respond to your request and provide the information or service you asked for.
  • Legal Compliance: We may process data to comply with applicable laws, regulations, or lawful requests from authorities.

5. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your inquiries and provide customer support.
  • To send you information you request or materials related to gardening guidance.
  • To improve our website, content, and user experience based on analytics and feedback.
  • To monitor and analyze website traffic, performance, and user behavior.
  • To send marketing communications and promotional material, only if you have opted in to receive them.
  • To maintain the security of our Site and protect against fraud or unauthorized access.
  • To comply with legal obligations and respond to lawful requests from authorities.

We will never sell, trade, or rent your personal data to third parties. We use your data only as described in this policy or as otherwise disclosed to you at the time of collection.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law:

  • Contact Form Data: Retained for 2 years after submission to handle follow-up inquiries and maintain records.
  • Email Communications: Retained for 3 years for service and record-keeping purposes.
  • Website Analytics Data: Google Analytics data is retained for 14 months by default.
  • Cookies: Session cookies are deleted when you close your browser. Persistent cookies are retained for up to 13 months.
  • Server Logs: Technical logs are retained for 30 days and then deleted.
  • Marketing List Data: If you opt in to marketing communications, we retain your email until you unsubscribe or request deletion.

If you request deletion of your data, we will remove it within 30 days unless a legal obligation requires us to retain it longer.

7. Data Sharing

We do not sell your personal data. However, we may share your data with the following categories of recipients:

  • Hosting Provider: Hostinger International Ltd (hostinger.ie), which provides server infrastructure and maintains server logs. Hostinger is bound by data processing agreements and Privacy Shields.
  • Analytics Services: Google Ireland Limited, which processes analytics data via Google Analytics. Google operates under Google's Privacy Policy and standard contractual clauses for international data transfers.
  • Email Service Providers: If we use third-party email services to send communications, your email data may be shared with that provider solely for the purpose of delivery.
  • Meta / Facebook: If you interact with Meta Pixel, limited data (such as page visits and interactions) is shared with Meta Platforms Ireland Limited to measure advertising effectiveness.
  • Legal Authorities: We may disclose your data if required by law or in response to lawful requests from courts or government agencies in Ireland or the EU.

All third-party processors are required to maintain the confidentiality and security of your data and use it only for the purposes we specify.

8. International Data Transfers

Wohobwepah is based in Ireland (EU). However, some of our service providers are located outside the EU/EEA, specifically in the United States (Google Analytics, Meta Pixel) and other jurisdictions (hosting infrastructure).

When we transfer data outside the EEA, we ensure adequate safeguards are in place:

  • We use Standard Contractual Clauses (SCCs) as approved by the European Commission to protect data transferred to the USA and other third countries.
  • We rely on adequacy decisions where the recipient country has been determined to offer adequate data protection (e.g., UK post-Brexit arrangements).
  • Service providers comply with applicable data protection laws and commit to the same standards of data protection as we do.

9. Your Rights Under GDPR (Articles 15–22)

Under the General Data Protection Regulation, you have the following rights:

  • Right of Access (Article 15): You can request a copy of all personal data we hold about you, free of charge, within 30 days of your request.
  • Right of Rectification (Article 16): If your data is inaccurate or incomplete, you can request correction or completion.
  • Right to Erasure (Article 17): You can request deletion of your data under certain circumstances (e.g., if data is no longer necessary for the original purpose). Note: We may retain data if required by law.
  • Right to Restrict Processing (Article 18): You can ask us to stop processing your data while we verify its accuracy or handle a dispute.
  • Right to Data Portability (Article 20): You can request that we provide your data in a portable format suitable for transfer to another organization.
  • Right to Object (Article 21): You can object to processing for direct marketing or legitimate interest purposes. We will stop processing unless we have compelling reasons to continue.
  • Rights Related to Automated Decision-Making (Article 22): You have rights if decisions about you are made solely by automated means. Our Site does not use automated decision-making in this way.
  • Right to Withdraw Consent: If processing is based on your consent, you can withdraw that consent at any time.

How to Exercise Your Rights: To exercise any of these rights, please email us at [email protected] or write to us at 31 Grafton Street, Dublin 2, Ireland. Include "Data Access Request" or the specific right you are exercising in your subject line. We will respond within 30 days. If your request is complex or you submit multiple requests, we may extend this period by two months with notice.

Right to Lodge a Complaint: If you believe we have violated your data protection rights, you have the right to lodge a complaint with the Irish Data Protection Commission (DPC), the supervisory authority for Ireland. You can file a complaint at: www.dataprotection.ie or contact them at [email protected], Canal House, Station Road, Portarlington, Co. Laois, Ireland.

10. Cookies and Tracking Technologies

What Are Cookies? Cookies are small text files stored on your device that help websites recognize you and remember your preferences.

Types of Cookies We Use:

  • Essential Cookies: Required for the website to function (e.g., session cookies). These are set without consent.
  • Analytics Cookies: Used by Google Analytics to track site usage, page views, and user behavior. These help us understand how visitors use the Site and improve our content.
  • Marketing Cookies: Set by Meta Pixel and similar tools to measure ad performance and track conversions across advertising platforms.
  • Preference Cookies: Remember your choices (e.g., language, layout) for a better user experience.

Cookie Duration: Session cookies are deleted when you close your browser. Persistent cookies typically expire after 13 months unless you clear your browser cookies.

How to Manage Cookies: You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. You can also delete cookies already stored on your device. However, disabling essential cookies may impair the functionality of the Site. For more information on cookie management, visit www.aboutcookies.org.

11. Children's Privacy

Our Site is not directed at children under 16 years of age. We do not knowingly collect personal data from children under 16. If we discover that we have collected data from a child under 16 without parental consent, we will delete that data immediately. If you believe we have collected data from a child under 16, please contact us at [email protected].

12. Data Security

We implement comprehensive technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

  • All data transmission to and from the Site uses HTTPS encryption.
  • Our hosting provider maintains secure data centers with physical and network security controls.
  • We limit access to personal data to authorized personnel only, who are trained in data protection principles.
  • We conduct regular security reviews and maintain backups to protect against data loss.

While we take strong precautions, no method of data transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data, though we work diligently to protect it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by updating the "Last Updated" date at the top of this policy. If the changes materially affect your rights or how we process your data, we will provide at least 14 days' notice before the changes take effect and may seek your renewed consent where necessary.

Your continued use of the Site after changes become effective constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your data rights, please contact us:

Wohobwepah Limited
31 Grafton Street
Dublin 2
Ireland

Email: [email protected]
Phone: +353 1 902 6147

We aim to resolve any privacy concerns within 30 days of receiving your inquiry. If you are not satisfied with our response, you have the right to lodge a complaint with the Irish Data Protection Commission.